Devon Persing

Resources from The Accessibility Operations Guidebook

When possible, I cited resources that are open access or otherwise public. If you're having trouble finding a particular resources or you need it in a different format, please contact me and I'll do my best to get you hooked up.

Chapter 1: Burnout

  1. Mayo Clinic Staff, “Job Burnout: How to Spot It and Take Action,” Mayo Clinic, November 30, 2023.
  2. Shell Little, “The Accessibility to Burnout Pipeline (on YouTube),” axe-con, March 17, 2023, video, 50:34.
  3. Atticus Wolfe, “Incongruous Identities: Mental Distress and Burnout Disparities in LGBTQ+ Health Care Professional Populations,” Heliyon 9, no. 4 (April 1, 2023): e14835.
  4. Business Wire, “New Study: 84% of Employees Report Lack of Progress on Building a More Equitable Workplace for People of Color,” February 24, 2022.
  5. Keri F. Kirk, Jessica Jackson, Sara Sagui-Henson, Emily Wang, Farah Semaan, Maximo R. Prescott, Camille E. Welcome Chamberlain, Cynthia Castro Sweet, Ellen E. Ijebor, and Lindsey Knott, “Race-Based Experiences and Coping as Predictors of BIPOC Mental Health Provider Burnout and Stress During COVID-19,” Journal of Prevention and Health Promotion 4, no. 3–4 (August 1, 2023).
  6. Kirk et al., “Race-Based Experiences.”
  7. Wolfe, “Incongruous Identities.”
  8. Isabel Gutierrez-Martínez, Josefa González-Santos, Paula Rodríguez-Fernández, Alfredo Jiménez-Eguizábal, Jose Antonio Del Barrio-Del Campo, and Jerónimo J. González-Bernal. “Explanatory Factors of Burnout in a Sample of Workers With Disabilities From the Special Employment Centres (SEC) of the Amica Association, Spain,” International Journal of Environmental Research and Public Health/International Journal of Environmental Research and Public Health 18, no. 9 (May 10, 2021): 5036.
  9. Sheri Byrne-Haber, “Disability Burnout is Real,” Access Ability, November 21, 2023.
  10. Katherine Keisler-Starkey, Lisa Bunch, and Rachel Lindstrom, “Health Insurance Coverage in the United States: 2022,” United States Census Bureau, September 12, 2023.
  11. Pooja Jain-Link and Julia Taylor Kennedy, “Why People Hide Their Disabilities at Work,” Harvard Business Review, September 13, 2021.
  12. Minkyung Kim and Elizabeth A. Williams, “Emotional Sustainability in Human Services Organizations: Cultural and Communicative Paths to Dealing With Emotional Work,” Sustainability 14, no. 22 (November 21, 2022): 15470.
  13. Kim and Williams, “Emotional Sustainability in Human Services Organizations.”
  14. Hélène Sandmark and Monica Renstig. “Understanding Long-term Sick Leave in Female White-collar Workers With Burnout and Stress-related Diagnoses: A Qualitative Study.” BMC Public Health 10, no. 1 (April 26, 2010).
  15. Alba Villamil, Karen Eisenhauer, and Vivianne Castillo, “Why Corporate Playbooks Fall Short in Tackling Organizational Trauma,” HmntyCntrd, January 7, 2022.
  16. Kim and Williams, “Emotional Sustainability in Human Services Organizations.”
  17. Wolfe, “Incongruous Identities.”
  18. Richard Boon, Debbie Voltz, Carl Lawson, and Michael Baskette, “The Impact of High-Stakes Testing for Individuals with Disabilities: A Review Synthesis,” Journal of the American Academy of Special Education Professionals (2007): 54–67.
  19. Villamil et al., “Why Corporate Playbooks Fall Short.”
  20. Devon Persing, “Accessibility Roles and Hiring Survey 2022 Basic Data,” February 24, 2022.
  21. Sandmark and Renstig, “Understanding Long-term Sick Leave.”
  22. Business Wire, “New Study.”
  23. Villamil et al., “Why Corporate Playbooks Fall Short.”
  24. Herbert J. Freudenberger, “Staff Burn-Out,” Journal of Social Issues 30, no. 1 (January 1, 1974): 165.
  25. Persing, “Accessibility Roles and Hiring.”
  26. WebAIM, “Survey of Web Accessibility Practitioners #3 Results,” January 26, 2021.

Additional resources

Chapter 2: Education and literacy

  1. Helen W. Post, “Teaching Adults: What Every Trainer Needs to Know about Adult Learning Styles (PDF),” Family Advocacy and Support Training (FAST) Project, accessed September 8, 2023.
  2. Post, “Teaching Adults.”
  3. Debnath Chatterjee and Janet Corral, “How to Write Well-Defined Learning Objectives,” The Journal of Education in Perioperative Medicine 19, no. 4 (October-December 2017): e610.
  4. Ryan Bowen, “Understanding by Design,” Vanderbilt University Center for Teaching, 2017.
  5. Western Governors University, “What Is Constructivism?” October 24, 2022.
  6. American Library Association, “ACRL Standards: Information Literacy Competency Standards for Higher Education,” College & Research Libraries News 61, no. 3 (March 1, 2000).
  7. Association of College & Research Libraries. “Framework for Information Literacy for Higher Education,” American Library Association, February 2, 2015.

Additional resources

Chapter 3: Accessibility literacy

  1. Devon Persing, “Designing accessibility education in organizations (Google Doc),” narrative of lecture delivered at Accessibility Toronto Conference 2019, June 2, 2020.
  2. Association of College & Research Libraries. “Framework for Information Literacy for Higher Education,” American Library Association, February 2, 2015.

Additional resources

Chapter 4: Organizations

  1. World Wide Web Consortium, “W3C Accessibility Maturity Model,” last modified June 18, 2024.
  2. W3C, “Accessibility Maturity Model.”
  3. Jeffrey M. Conte and Frank J. Landy, Work in the 21st Century: An Introduction to Industrial and Organizational Psychology (Wiley, 2019), 551.
  4. John W. Meyer and Brian Rowan, “Institutionalized Organizations: Formal Structure as Myth and Ceremony,” in Classics of Organization Theory, ed. Jay M. Shafritz, J. Steven Ott, and Yong Suk Jang (Boston, MA: Cengage Learning, 2016), 373.
  5. Edgar H. Schein, “The Concept of Organizational Culture: Why Bother?” in Classics of Organization Theory, ed. Jay M. Shafritz et al. (Boston, MA: Cengage Learning, 2016), 311.
  6. Fiona Niebuhr, Prem Borle, Franziska Börner-Zobel, and Susanne Voelter-Mahlknecht. “Healthy and Happy Working from Home? Effects of Working from Home on Employee Health and Job Satisfaction,” International Journal of Environmental Research and Public Health 19, no. 3 (February 2022): 1122.
  7. Blair Johnson, “How the Black Lives Matter Movement Enhanced Corporate Governance in 2020,” Emory Corporate Governance & Accountability Review 8, 1 (2021).
  8. Rosabeth Moss Kanter, “Power Failure in Management Circuits,” in Classics of Organization Theory, ed. Jay M. Shafritz et al. (Boston, MA: Cengage Learning, 2016), 275.
  9. Kanter, “Power Failure,” 279.
  10. Kanter, “Power Failure,” 279.
  11. Lily Zheng, DEI Deconstructed: Your No-Nonsense Guide to Doing the Work and Doing It Right (Oakland, CA: Berrett-Koehler Publishers, 2023), 203.
  12. Conte and Landy, Work in the 21st Century, 549.
  13. Brian Kerr, “Premortem: Before Starting a New Project, Learn Why It Will End in Failure,” Improve Something Today, March 9, 2023.
  14. Mike Bland, “The Rainbow of Death (Google Slides),” narrative of lecture delivered at DevOpsDays Baltimore 2017, Wednesday, March 8, 2017.

Additional resources

Chapter 5: Community

  1. Etienne Wenger, Communities of Practice (Cambridge University Press, 2008): 240.
  2. “What is knowledge management?” IBM. Accessed September 7, 2024.
  3. Chetty and Mearns, “Using Communities of Practice.”
  4. Barbara A. Plested, Pamela Jumper-Thurman, and Ruth W. Edwards, Community Readiness Manual (The National Center for Community Readiness, Colorado State University, Fort Collins, CO, 2016), 4.
  5. Ruth W. Edwards, Pamela Jumper-Thurman, Barbara A., Plested, E.R. Oetting, and Louis Swanson. “The Community Readiness Model: Research to Practice.” American Journal of Community Psychology 28, no. 3 (May 2000).
  6. Barbara A. Plested et al., Community Readiness Manual, 10.
  7. Dean Spade, Mutual Aid: Building Solidarity During This Crisis (and the Next) (Verso, 2020), 8-16.
  8. Nick Montgomery and carla bergman, Joyful Militancy: Building Thriving Resistance in Toxic Times (AK Press, 2017), 36.
  9. Dean Spade, “Shit's Totally FUCKED! What Can We Do?: A Mutual Aid Explainer (on YouTube),” July 9, 2019, video, 7:54.
  10. Disability Social History Project, “The 504 Protests and the Black Panther Party,” December 19, 2021.
  11. Spade, Mutual Aid, 49.

Additional resources

Chapter 6: Intersectionality and disability

  1. Disabled World, “Definitions of the Models of Disability,” September 10, 2010.
  2. Derek Bolton, “A revitalized biopsychosocial model: core theory, research paradigms, and clinical implications,” Psychological Medicine 53 no. 16 (December 2023): 7504–7511.
  3. Patty Berne and Stacey Milbern, “My Body Doesn't Oppress Me, Society Does (on YouTube),” Barnard Center for Research on Women, May 9, 2017, video, 5:08.
  4. Amy Carney, “6 Theoretical Models of Disability,” 100 Days of A11y, November 8, 2019. Disabled World, “Definitions of Models of Disability.”
  5. Kimberlé Crenshaw, “Mapping the Margins: Intersectionality, Identity Politics, and Violence against Women of Color,” Stanford Law Review 43, no. 6 (1991): 1241-99.
  6. Zheng, DEI Deconstructed, 54-55.
  7. Liz Szabo, “Medical mistakes are more likely in women and minorities,” NBC News, January 15, 2024.
  8. GIVE Guide, “Intersectionality of Disability and Other Identities & Implicit Bias,” accessed October 7, 2023.
  9. Rynders, Dustin, “Battling Implicit Bias in the IDEA to Advocate for African American Students with Disabilities.” Touro Law Review 35, no. 1 (2019).
  10. GIVE Guide, “Intersectionality of Disability and Other Identities & Implicit Bias.”
  11. Zheng, DEI Deconstructed, 66, 98.
  12. Alexis Lucio, “Please Don't Let Accessibility Become the next DEI in Tech (on YouTube),” axe-con, March 17, 2023, video, 50:45.
  13. Sonia Sarkar, “Disability Justice—in the Workplace (and Beyond),” Non Profit News, February 28, 2023.
  14. John Philip Jenkins, “White supremacy (on Internet Archive),” Britannica, accessed September 10, 2024.
  15. Tema Okun, “What is white supremacy culture?” White Supremacy Culture, 2021.
  16. Tema Okun, “White supremacy culture characteristics,” White Supremacy Culture, 2021.
  17. Sins Invalid, Skin, Tooth, and Bone: The Basis of Movement is Our People, A Disability Justice Primer (Berkeley, CA, 2019), 15.
  18. Sins Invalid, Skin, Tooth, and Bone, 22.
  19. Judy Heumann, Lydia X.Z. Brown, and Anna Landre. “What's Next?: Teaching and Learning Disability Justice with Lydia X.Z. Brown and Anna Landre (on YouTube),” Judith Heumann LLC, July 14, 2021, video, 18:32.
  20. Stafford Beer, Diagnosing the System for Organizations (John Wiley & Sons, 1988), 99.
  21. Casey Kuhn, “The U.S. spends billions to lock people up, but very little to help them once they're released,” PBS News, April 7, 2021. Mitchel Abood, “The Evolution of Private Prison Incarceration in the United States,” University of Miami Law Review, January 21, 2021.
  22. Alina Esanu, “Between Rehabilitation and Punishment: America's Approach to Juvenile Justice,” Harvard Undergraduate Law Review (Spring 2023).

Additional resources

Chapter 7: Accessibility operations

  1. Stephen J. Bigelow et al., “What Is DevOps? The Ultimate Guide,” Search IT Operations, February 2024.
  2. W3C, “Accessibility Maturity Model.”

Additional resources

Chapter 8: A traditional accessibility program case study

  1. W3C, “Accessibility Maturity Model.”
  2. World Wide Web Consortium, “W3C Accessibility Maturity Model Spreadsheet (Excel),” last modified November 13, 2023.

Additional resources

Chapter 9: Communications and coalition

  1. Wenger, Communities of Practice, 169–170.

Additional resources

Chapter 10: Service activities

  1. Eric Bailey, “Accessibility Auditing and Ego,” February 9, 2021.
  2. Web Accessibility Initiative, “Read Me First,” ARIA Authoring Practices Guide (APG), accessed June 27, 2024.
  3. “Part 382—Nondiscrimination On The Basis Of Disability In Air Travel.” Code of Federal Regulations. May 13, 2008.
  4. Michele A. Williams, “Conducting Accessibility Research in an Inaccessible Ecosystem,” Smashing Magazine, April 25, 2024.
  5. Carol Collier Kuhlthau, Seeking Meaning: A Process Approach to Library and Information Services (Libraries Unlimited, 2004), 110–111.

Additional resources

Chapter 11: Overview of a program

  1. University of Wisconsin-Madison Division of Extension, “Enhancing Program Performance with Logic Models,” accessed December 30, 2023.

Additional resources

Chapter 12: Information and resources

  1. WebAIM, “Survey of Web Accessibility Practitioners #3 Results.” Persing, “Accessibility Roles and Hiring.”
  2. “Leadership & Management,” Gallup, accessed September 12, 2024.
  3. Alexia Fernández Campbell, “CEOs got bonuses while workers struggled during the pandemic,” Center for Public Integrity, August 20, 2021.
  4. Tanya Williams, “What is a rating scale? (With examples),” Dovetail, updated April 5, 2023.

Additional resources

Chapter 13: Organizational needs

  1. Office of Student Support, “The Eisenhower Matrix (PDF),” Columbia University School of Professional Studies, accessed October 2, 2024.

Chapter 14: Setting and measuring goals

  1. Meadows, Thinking in Systems, 138.
  2. Meadows, Thinking in Systems, 115.
  3. Katie Taylor, “OKRs vs KPIs,” Work Life by Atlassian. June 7, 2022.

Additional resources