Resources from The Accessibility Operations Guidebook
When possible, I cited resources that are open access or otherwise public. If you're having trouble finding a particular resources or you need it in a different format, please contact me and I'll do my best to get you hooked up.
Chapter 1: Burnout
Bonaccio, Silvia, Catherine E. Connelly, Ian R. Gellatly, Arif Jetha, and Kathleen A. Martin Ginis. “The Participation of People with Disabilities in the Workplace across the Employment Cycle: Employer Concerns and Research Evidence.” Journal of Business and Psychology 35 (2020): 135–158.
Business Wire. “New Study: 84% of Employees Report Lack of Progress on Building a More Equitable Workplace for People of Color.” February 24, 2022.
Byrne-Haber, Sheri. “Disability Burnout is Real.” Access * Ability. November 21, 2023.
“CPACC Frequently Asked Questions.” International Association of Accessibility Professionals (IAAP). Accessed September 7, 2024.
Danauskė, Evelina, Agota Giedrė Raišienė, and Renata Korsakienė. “Coping with burnout? Measuring the links between workplace conflicts, work-related stress, and burnout.” Business: Theory and Practice 24, no. 1 (February 3, 2023): 58–69.
Freudenberger, Herbert J. “Staff Burn‐Out.” Journal of Social Issues 30, no. 1 (January 1, 1974): 159–65.
Gutierrez-Martínez, Isabel, Josefa González‐Santos, Paula Rodríguez-Fernández, Juan Alfredo Jiménez Eguizábal, Jose Antonio Del Barrio-Del Campo, and Jerónimo J. González-Bernal. “Explanatory Factors of Burnout in a Sample of Workers With Disabilities From the Special Employment Centres (SEC) of the Amica Association, Spain.” International Journal of Environmental Research and Public Health/International Journal of Environmental Research and Public Health 18, no. 9 (May 10, 2021): 5036.
Jain-Link, Pooja and Julia Taylor Kennedy. “Why People Hide Their Disabilities at Work.” Harvard Business Review, September 13, 2021.
Keisler-Starkey, Katherine, Lisa Bunch, and Rachel Lindstrom. “Health Insurance Coverage in the United States: 2022.” United States Census Bureau. September 12, 2023.
Kim, Minkyung and Elizabeth A. Williams. “Emotional Sustainability in Human Services Organizations: Cultural and Communicative Paths to Dealing With Emotional Work.” Sustainability 14, no. 22 (November 21, 2022): 15470.
Kirk, Keri F., Jessica Jackson, Sara J. Sagui-Henson, Emily Wang, Farah Semaan, Maximo Prescott, Camille E. Welcome Chamberlain, Cynthia Castro Sweet, Ellen E. Ijebor, and Lindsey E. Knott. “Race-Based Experiences and Coping as Predictors of BIPOC Mental Health Provider Burnout and Stress During COVID-19.” Journal of Prevention and Health Promotion 4, no. 3–4 (August 1, 2023): 323–38.
Little, Shell. “The Accessibility to Burnout Pipeline (on YouTube).” axe-con. March 17, 2023. Video, 50:45.
Mayo Clinic Staff. “Job Burnout: How to Spot It and Take Action.” Mayo Clinic. November 30, 2023.
Nagoski, Emily and Amelia Nagoski. Burnout: The Secret to Unlocking the Stress Cycle. New York: Ballentine Books, 2020.
Persing, Devon. “Accessibility Roles and Hiring Survey 2022 Basic Data.” February 24, 2022.
Sandmark, Hélène and Monica Renstig. “Understanding Long-term Sick Leave in Female White-collar Workers With Burnout and Stress-related Diagnoses: A Qualitative Study.” BMC Public Health 10, no. 1 (April 26, 2010).
Sun, Jonny. Goodbye, Again: Essays, Reflections, and Illustrations. New York: Harper Perennial, 2021.
Thomas, Janice, and Bill Zwerman. “Potential barriers on the road to professionalization.” PM Network, 15 (April 2001), 50–62.
U.S. Department of Labor. “Frequently Asked Questions - General.” Accessed March 1, 2024.
Villamil, Alba, Karen Eisenhauer, and Vivianne Castillo. “Why Corporate Playbooks Fall Short in Tackling Organizational Trauma.” HmntyCntrd. January 7, 2022.
WebAIM. “Survey of Web Accessibility Practitioners #3 Results.” January 26, 2021.
Wolfe, Atticus. “Incongruous Identities: Mental Distress and Burnout Disparities in LGBTQ+ Health Care Professional Populations.” Heliyon 9, no. 4 (April 1, 2023): e14835.
Chapter 2: Education and literacy
Association of College & Research Libraries. “ACRL Standards: Information Literacy Competency Standards for Higher Education.” College & Research Libraries News 61, no. 3 (March 1, 2000): 207–15.
American Library Association. “Framework for Information Literacy for Higher Education.” February 2, 2015.
Bowen, Ryan. “Understanding by Design.” Vanderbilt University, 2017.
Centers for Disease Control and Prevention. “How to Captivate and Motivate Adult Learners: A Guide for Instructors Providing In-Person Public Health Training (PDF).” 2018.
Chatterjee, Debnath, and Janet Corral. “How to Write Well-Defined Learning Objectives.” The Journal of Education in Perioperative Medicine 19, no. 4 (October–December 2017): e610.
Holmes, Talisha. “5 Principles For Teaching Adults.” General Assembly Blog. November 16, 2021.
Kuhlthau, Carol Collier. 2004. Seeking Meaning: A Process Approach to Library and Information Services. Libraries Unlimited, 2004.
Peterson, Star. “Accommodating Neurodivergent Learners (on YouTube).” Accessibility Talks. March 20, 2024. Video, 50:48.
Post, Helen W. “Teaching Adults: What Every Trainer Needs to Know about Adult Learning Styles(PDF).” Family Advocacy and Support Training (FAST) Project. Accessed September 8, 2023.
University of San Diego Division of Professional & Continuing Education. “15 Top Strategies for Teaching Adult Learners [+FAQs].” Accessed November 14, 2023.
Western Governors University. “What Is Constructivism?” October 24, 2022.
Chapter 3: Accessibility literacy
Association of College & Research Libraries. “ACRL Standards: Information Literacy Competency Standards for Higher Education.” College & Research Libraries News 61, no. 3 (March 1, 2000): 207–15.
American Library Association. “Framework for Information Literacy for Higher Education.” February 2, 2015.
Persing, Devon. “Designing accessibility education in organizations.” Narrative of lecture delivered at Accessibility Toronto Conference 2019 (Google Docs). June 2, 2020.
Persing, Devon. “Using Accessibility Literacy to Counter Accessibility Ignorance.” June 23, 2022.
Chapter 4: Organizations
“AbilityNet Digital Accessibility Maturity Model (DAMM).” AbilityNet. Accessed September 7, 2024.
“Accessibility Evolution Model: Creating Clarity in your Accessibility Journey.” Microsoft Accessibility Blog. Accessed September 7, 2024.
Bland, Mike. “The Rainbow of Death (Google Slides)." July 13, 2017.
Bland, Mike. “The Rainbow of Death (Google Docs).” Narrative of lecture delivered at DevOpsDays Baltimore 2017. March 8, 2017.
Chetty, Lameshnee and Martin Mearns. “Using Communities of Practice Towards the Next Level of Knowledge-management Maturity.” South African Journal of Information Management 14, no. 1 (July 23, 2012).
Clayton, Sarah Jensen. “An Agile Approach to Change Management.” Harvard Business Review, January 11, 2021.
Conte, Jeffrey M. and Frank J. Landy. Work in the 21st Century: An Introduction to Industrial and Organizational Psychology. Wiley, 2019.
Harrell, Cyd. A Civic Technologist’s Practice Guide. Five Seven Five Books, 2020.
Johnson, Blair. “How the Black Lives Matter Movement Enhanced Corporate Governance in 2020.” Emory Corporate Governance & Accountability Review 8, no. 1 (2021).
Kanter, Rosabeth Moss. “Power Failure in Management Circuits.” In Classics of Organization Theory, ed. Jay M. Shafritz, J. Steven Ott, and Yong Suk Jang, 274-291. Boston, MA: Cengage Learning, 2016.
Kerr, Brian. “Premortem: Before Starting a New Project, Learn Why It Will End in Failure.” Improve Something Today. March 9, 2023.
Lean Forums. “Continuous vs Continual (on the Internet Archive).” Lean Enterprise Institute. December 7, 2017.
Level Access. “The Digital Accessibility Maturity Model (DAMM): Overview of DAMM.” May 23, 2024.
Meyer, John W. and Brian Rowan. “Institutionalized Organizations: Formal Structure as Myth and Ceremony.” In Classics of Organization Theory, ed. Jay M. Shafritz, J. Steven Ott, and Yong Suk Jang, 373-388. Boston, MA: Cengage Learning, 2016.
Niebuhr, Fiona, Prem Borle, Franziska Börner-Zobel, and Susanne Voelter-Mahlknecht. “Healthy and Happy Working from Home? Effects of Working from Home on Employee Health and Job Satisfaction.” International Journal of Environmental Research and Public Health 19, no. 3 (February 2022): 1122.
Persing, Devon. "Organization Climate & Culture in Accessibility Consulting." Lecture. I/O Psychology, Rice University, Houston, TX (virtual). April 7, 2023.
Project Management Institute. “What is Agile/Lean?” June 2023.
Schein, Edgar H. “The Concept of Organizational Culture: Why Bother?” In Classics of Organization Theory, ed. Jay M. Shafritz, J. Steven Ott, and Yong Suk Jang, 301-313. Boston, MA: Cengage Learning, 2016.
Schneider, Benjamin, Vicente González-Romá, Cheri Ostroff, and Michael A. West. “Organizational Climate and Culture: Reflections on the History of the Constructs in the Journal of Applied Psychology.” Journal of Applied Psychology 102, no. 3 (2017): 468–82.
Sloan, David. “An Accessible Design Maturity Continuum.” TPGi. June 26, 2014.
Taylor, Katie. “5 Critical Steps in the Change Management Process.” Work Life by Atlassian. May 2, 2023.
World Wide Web Consortium. “W3C Accessibility Maturity Model.” Last modified June 18, 2023.
Zheng, Lily. DEI Deconstructed: Your No-Nonsense Guide to Doing the Work and Doing It Right. Oakland, CA: Berrett-Koehler Publishers, 2023.
Chapter 5: Community
Big Door Brigade. “What is Mutual Aid?” Accessed September 15, 2023.
Disability Social History Project. “The 504 Protests and the Black Panther Party.” December 19, 2021.
Edwards, Ruth W., Pamela Jumper-Thurman, Barbara A. Plested, E.R. Oetting, and Louis Swanson. “The Community Readiness Model: Research to Practice.” American Journal of Community Psychology 28, no. 3 (May 2000).
Hermanrud, Inge. “Sharing work practice in the distributed organization.” Journal of Cases on Information Technology 14, no. 1 (2012): 46-60.
Montgomery, Nick and carla bergman. Joyful Militancy: Building Thriving Resistance in Toxic Times. AK Press, 2017.
Plested, Barbara A., Pamela Jumper-Thurman, and Ruth W. Edwards. Community Readiness Manual. The National Center for Community Readiness, Colorado State University, Fort Collins, CO, 2016.
robertson, darryl. “A Conversation With Prof. Alondra Nelson on the Black Panther Party’s Fight for Health Care.” April 22, 2022.
Scaled Agile Framework. “Communities of Practice.” May 25, 2023.
Spade, Dean. “Shit’s Totally Fucked! What Can We Do?: A Mutual Aid Explainer (on YouTube).” July 9, 2019. Video, 7:54.
Spade, Dean. Mutual Aid: Building Solidarity During This Crisis (and the Next). Verso, 2020.
Wenger-Trayner, Etienne, Beverly Wenger-Trayner, Phil Reid, and Claude Bruderlein. Communities of Practice Within and Across Organizations: A Guidebook (PDF). Social Learning Lab, 2023.
Wenger, Etienne. Communities of Practice. Cambridge University Press, 2008.
Chapter 6: Intersectionality and disability
Abood, Mitchel. “The Evolution of Private Prison Incarceration in the United States.” University of Miami Law Review. January 21, 2021.
Berne, Patty and Stacey Milbern. “My Body Doesn’t Oppress Me, Society Does (on YouTube).” Barnard Center for Research on Women. May 9, 2017. Video, 5:08.
Berne, Patty. “Disability Justice - a Working Draft.” Sins Invalid. June 10, 2015.
Bolton, Derek. “A revitalized biopsychosocial model: core theory, research paradigms, and clinical implications.” Psychological Medicine 53 no. 16 (December 2023): 7504–7511.
Carney, Amy. “6 Theoretical Models of Disability.” 100 Days of A11y. November 8, 2019.
Crenshaw, Kimberlé. “Mapping the Margins: Intersectionality, Identity Politics, and Violence against Women of Color.” Stanford Law Review 43, no. 6 (1991): 1241–99.
Disabled World. “Definitions of the Models of Disability.” September 10, 2010.
Esanu, Alina. “Between Rehabilitation and Punishment: America’s Approach to Juvenile Justice.” Harvard Undergraduate Law Review (Spring 2023).
GIVE Guide. “Intersectionality of Disability and Other Identities & Implicit Bias.” Accessed October 7, 2023.
Jenkins, John Philip. “White supremacy.” Britannica. Accessed September 10, 2024.
Kuhn, Casey. “The U.S. spends billions to lock people up, but very little to help them once they’re released.” PBS News. April 7, 2021.
Lucio, Alexis. “Please Don’t Let Accessibility Become the next DEI in Tech (on YouTube).” axe-con. March 17, 2023.
Magill, Anne. “This morning (4 June, 2019) I have officially waived all copyright to my Disability Pride Flag.” Last updated October 13, 2021.
Mason, EJ. “Accessibility Is a Hydra (on YouTube).” CascadiaJS 2019, November 27, 2019. Video, 22:06.
Okun, Tema. “(Divorcing) White supremacy culture.” White Supremacy Culture.
Piepzna-Samarasinha, Leah Lakshmi. Care Work: Dreaming Disability Justice. Arsenal Pulp Press, 2018.
Preston-Watson, Crystal. “Broke With Accessible Taste: The Economics of Accessibility (on YouTube).”Accessibility Talks. May 12, 2021. Video, 1:00:55.
Rice, Mitchell F., and Audrey L. Mathews. “A New Kind of Public Service Professional Possessing Cultural Competency Awareness, Knowledge, and Skills.” In Classics of Organization Theory, ed. Jay M. Shafritz, J. Steven Ott, and Yong Suk Jang, 429-438. Boston, MA: Cengage Learning, 2016.
Ruiz, Neil G., Carolyne Im, and Ziyao Tian. “Asian Americans and discrimination during the COVID-19 pandemic.” Pew Research. November 30, 2023.
Rynders, Dustin. “Battling Implicit Bias in the IDEA to Advocate for African American Students with Disabilities.” Touro Law Review 35, no. 1 (2019).
Sarkar, Sonia. “Disability Justice—in the Workplace (and Beyond).” Non Profit News, February 28, 2023.
School of Disability Studies and X University. Digital Methods for Disability Studies. Ryerson University Pressbooks, 2022.
Sins Invalid. Skin, Tooth, and Bone: The Basis of Movement is Our People, A Disability Justice Primer. Berkeley, CA, 2019.
Szabo, Liz. “Medical mistakes are more likely in women and minorities.” NBC News. January 15, 2024.
Wong, Alice. “Ep 34: Intersectionality.” Disability Visibility Project. September 25, 2018. Audio, 34:19.
Chapter 7: Accessibility operations
Bigelow, Stephen J., Meredith Courtemanche, and Alexander S. Gillis. “What Is DevOps? The Ultimate Guide.” Search IT Operations. Last updated February 2024.
GitHub Resources. “What is DevOps?” Accessed June 28, 2024. https://resources.github.com/devops/.
GitHub Resources. “What is DevOps?” Accessed June 28, 2024.
Wulff, Kristin and Finnestrand Hanne. “It is Like Taking a Ball for a Walk: On Boundary Work in Software Development.” AI & Society 37, no. 2 (June 2022): 711-724.
Chapter 8: A traditional accessibility program case study
Persing, Devon. “Using Accessibility Literacy to Counter Accessibility Ignorance.” June 23, 2022.
World Wide Web Consortium. “W3C Accessibility Maturity Model.” Last modified June 18, 2024.
World Wide Web Consortium. “W3C Accessibility Maturity Model Spreadsheet (Excel file).” Last modified November 13, 2023.
Chapter 9: Communications and coalition
Grant, Anett. “Your Guide to Communicating with Upper Management.” Fast Company. August 19, 2015.
Harris, Grant T. “How to Brief a Senior Executive.” Harvard Business Review. November 10, 2020.
Jiang, Zhenyu, Zongjun Wang, and Chengxiao Feng. “Choosing a Better Communication Style: Revealing the Relationship Between Communication Style and Knowledge Hiding Behaviour.” Humanities & Social Sciences Communications 10, no. 1 (September 1, 2023).
Wenger, Etienne. Communities of Practice. Cambridge University Press, 2008.
Chapter 10: Service activities
Bailey, Eric. “Accessibility Auditing and Ego.” February 9, 2021.
Kuhlthau, Carol Collier. Seeking Meaning: A Process Approach to Library and Information Services. Libraries Unlimited, 2004.
O Connor, Joshue. “Is The Accessibility Audit Dead?” In Lecture Notes in Computer Science 6179 (2010): 413–16.
Williams, Michele A. “Conducting Accessibility Research in an Inaccessible Ecosystem.” Smashing Magazine. April 25, 2024.
Chapter 11: Overview of a program
Herft, Nick. “Creating program logic models.” Better Evaluation. 2013.
Kaplan, Sue A., and Katherine E. Garrett. “The use of logic models by community-based initiatives.” Evaluation and Program Planning 28, no. 2 (May 2005): 167–172.
Meadows, Donella H. Thinking in Systems: A Primer, ed. Diana Wright. White River Junction, Vermont: Chelsea Green Publishing, 2008.
University of Wisconsin-Madison Division of Extension. “Enhancing Program Performance with Logic Models.” Accessed December 30, 2023.
Chapter 12: Information and resources
Campbell, Alexia Fernández. “CEOs got bonuses while workers struggled during the pandemic.” Center for Public Integrity. August 20, 2021.
Garfinkle, Madeline. “Google and Meta Execs Rake in Big Bonuses Despite Industry-Wide Layoffs.” Entrepreneur. April 24, 2023.
Kelly, Jack. “CEOs Are Making Millions While Laying Off Thousands Of Workers And Filing For Bankruptcy.” Forbes. June 10, 2020.
“Leadership & Management.” Gallup. Accessed September 12, 2024.
Meadows, Donella H. Thinking in Systems: A Primer, ed. Diana Wright. White River Junction, Vermont: Chelsea Green Publishing, 2008.
Persing, Devon. “Accessibility Roles and Hiring Survey 2022 Basic Data.” February 24, 2022.
Stobierski, Tim. “The Advantages of Data-Driven Decision-Making.” Harvard Business School Online. August 26, 2019.
Team Asana. “The Eisenhower Matrix: How to Prioritize Your To-Do List.” Asana. January 29th, 2024.
WebAIM. “Survey of Web Accessibility Practitioners #3 Results.” January 26, 2021.
Williams, Tanya. “What is a rating scale? (With examples).” Dovetail. Updated April 5, 2023.
Chapter 13: Organizational needs
Office of Student Support. “The Eisenhower Matrix (PDF).” Columbia University School of Professional Studies. Accessed October 2, 2024.
Chapter 14: Setting and measuring goals
Beer, Stafford. Diagnosing the System for Organizations. John Wiley & Sons, 1988.
Kerr, Brian. “5 ways to approach goal-setting. Only one is worth a damn.” Improve Something Today. November 21, 2022.
Meadows, Donella H. Thinking in Systems: A Primer, ed. Diana Wright. White River Junction, Vermont: Chelsea Green Publishing, 2008.
Taylor, Katie. “OKRs vs KPIs.” Work Life by Atlassian, June 7, 2022.