Devon Persing

Resources from The Accessibility Operations Guidebook

When possible, I cited resources that are open access or otherwise public. If you're having trouble finding a particular resources or you need it in a different format, please contact me and I'll do my best to get you hooked up.

Chapter 1: Burnout

  1. Business Wire. “New Study: 84% of Employees Report Lack of Progress on Building a More Equitable Workplace for People of Color.” February 24, 2022.
  2. Byrne-Haber, Sheri. “Disability Burnout is Real.” Access * Ability. November 21, 2023.
  3. Danauskė, Evelina, Agota Giedrė Raišienė, and Renata Korsakienė. “Coping with burnout? Measuring the links between workplace conflicts, work-related stress, and burnout.” Business: Theory and Practice 24, no. 1 (February 3, 2023): 58–69.
  4. Freudenberger, Herbert J. “Staff Burn‐Out.” Journal of Social Issues 30, no. 1 (January 1, 1974): 159–65.
  5. Gutierrez-Martínez, Isabel, Josefa González‐Santos, Paula Rodríguez-Fernández, Juan Alfredo Jiménez Eguizábal, Jose Antonio Del Barrio-Del Campo, and Jerónimo J. González-Bernal. “Explanatory Factors of Burnout in a Sample of Workers With Disabilities From the Special Employment Centres (SEC) of the Amica Association, Spain.” International Journal of Environmental Research and Public Health/International Journal of Environmental Research and Public Health 18, no. 9 (May 10, 2021): 5036.
  6. Jain-Link, Pooja and Julia Taylor Kennedy. “Why People Hide Their Disabilities at Work.” Harvard Business Review, September 13, 2021.
  7. Kim, Minkyung and Elizabeth A. Williams. “Emotional Sustainability in Human Services Organizations: Cultural and Communicative Paths to Dealing With Emotional Work.” Sustainability 14, no. 22 (November 21, 2022): 15470.
  8. Kirk, Keri F., Jessica Jackson, Sara J. Sagui-Henson, Emily Wang, Farah Semaan, Maximo Prescott, Camille E. Welcome Chamberlain, Cynthia Castro Sweet, Ellen E. Ijebor, and Lindsey E. Knott. “Race-Based Experiences and Coping as Predictors of BIPOC Mental Health Provider Burnout and Stress During COVID-19.” Journal of Prevention and Health Promotion 4, no. 3–4 (August 1, 2023): 323–38.
  9. Little, Shell. “The Accessibility to Burnout Pipeline (on YouTube).” axe-con. March 17, 2023. Video, 50:45.
  10. Mayo Clinic Staff. “Job Burnout: How to Spot It and Take Action.” Mayo Clinic. November 30, 2023.
  11. Nagoski, Emily and Amelia Nagoski. Burnout: The Secret to Unlocking the Stress Cycle. New York: Ballentine Books, 2020.
  12. Persing, Devon. “Accessibility Roles and Hiring Survey 2022 Basic Data.” February 24, 2022.
  13. Sandmark, Hélène and Monica Renstig. “Understanding Long-term Sick Leave in Female White-collar Workers With Burnout and Stress-related Diagnoses: A Qualitative Study.” BMC Public Health 10, no. 1 (April 26, 2010).
  14. Sun, Jonny. Goodbye, Again: Essays, Reflections, and Illustrations. New York: Harper Perennial, 2021.
  15. U.S. Department of Labor. “Frequently Asked Questions - General.” Accessed March 1, 2024.
  16. Villamil, Alba, Karen Eisenhauer, and Vivianne Castillo. “Why Corporate Playbooks Fall Short in Tackling Organizational Trauma.” HmntyCntrd. January 7, 2022.
  17. WebAIM. “Survey of Web Accessibility Practitioners #3 Results.” January 26, 2021.
  18. Wolfe, Atticus. “Incongruous Identities: Mental Distress and Burnout Disparities in LGBTQ+ Health Care Professional Populations.” Heliyon 9, no. 4 (April 1, 2023): e14835.

Chapter 2: Education and literacy

  1. American Library Association. “ACRL Standards: Information Literacy Competency Standards for Higher Education.” College & Research Libraries News 61, no. 3 (March 1, 2000): 207–15.
  2. American Library Association. “Framework for Information Literacy for Higher Education.” February 2, 2015.
  3. Bowen, Ryan. “Understanding by Design.” Vanderbilt University, 2017.
  4. Centers for Disease Control and Prevention. “How to Captivate and Motivate Adult Learners: A Guide for Instructors Providing In-Person Public Health Training (PDF).” 2018.
  5. Holmes, Talisha. “5 Principles For Teaching Adults.” General Assembly Blog. November 16, 2021.
  6. Kuhlthau, Carol Collier. 2004. Seeking Meaning: A Process Approach to Library and Information Services. Libraries Unlimited, 2004.
  7. Peterson, Star. “Accommodating Neurodivergent Learners (on YouTube).” Accessibility Talks. March 20, 2024. Video, 50:48.
  8. Post, Helen W. “Teaching Adults: What Every Trainer Needs to Know about Adult Learning Styles(PDF).” Family Advocacy and Support Training (FAST) Project. Accessed September 8, 2023.
  9. University of San Diego Division of Professional & Continuing Education. “15 Top Strategies for Teaching Adult Learners [+FAQs].” Accessed November 14, 2023.
  10. Western Governors University. “What Is Constructivism?” October 24, 2022.

Chapter 3: Accessibility literacy

  1. American Library Association. “ACRL Standards: Information Literacy Competency Standards for Higher Education.” College & Research Libraries News 61, no. 3 (March 1, 2000): 207–15.
  2. American Library Association. “Framework for Information Literacy for Higher Education.” February 2, 2015.
  3. Persing, Devon. “Designing accessibility education in organizations.” Narrative of lecture delivered at Accessibility Toronto Conference 2019 (Google Docs). June 2, 2020.
  4. Persing, Devon. “Using Accessibility Literacy to Counter Accessibility Ignorance.” June 23, 2022.

Chapter 4: Organizations

  1. Bland, Mike. “The Rainbow of Death (Google Slides)." July 13, 2017.
  2. Bland, Mike. “The Rainbow of Death (Google Docs).” Narrative of lecture delivered at DevOpsDays Baltimore 2017. March 8, 2017.
  3. Chetty, Lameshnee and Martin Mearns. “Using Communities of Practice Towards the Next Level of Knowledge-management Maturity.” South African Journal of Information Management 14, no. 1 (July 23, 2012).
  4. Clayton, Sarah Jensen. “An Agile Approach to Change Management.” Harvard Business Review, January 11, 2021.
  5. Conte, Jeffrey M. and Frank J. Landy. Work in the 21st Century: An Introduction to Industrial and Organizational Psychology. Wiley, 2019.
  6. Duffy, Julius. Organizational Management. New York, NY: Library Press, 2018.
  7. Harrell, Cyd. A Civic Technologist’s Practice Guide. Five Seven Five Books, 2020.
  8. Kanter, Rosabeth Moss. “Power Failure in Management Circuits.” In Classics of Organization Theory, ed. Jay M. Shafritz, J. Steven Ott, and Yong Suk Jang, 274-291. Boston, MA: Cengage Learning, 2016.
  9. Kerr, Brian. “Premortem: Before Starting a New Project, Learn Why It Will End in Failure.” Improve Something Today. March 9, 2023.
  10. Lean Forums. “Continuous vs Continual (on the Internet Archive).” Lean Enterprise Institute. December 7, 2017.
  11. Meyer, John W. and Brian Rowan. “Institutionalized Organizations: Formal Structure as Myth and Ceremony.” In Classics of Organization Theory, ed. Jay M. Shafritz, J. Steven Ott, and Yong Suk Jang, 373-388. Boston, MA: Cengage Learning, 2016.
  12. Project Management Institute. “What is Agile/Lean?” June 2023.
  13. Schein, Edgar H. “The Concept of Organizational Culture: Why Bother?” In Classics of Organization Theory, ed. Jay M. Shafritz, J. Steven Ott, and Yong Suk Jang, 301-313. Boston, MA: Cengage Learning, 2016.
  14. Schneider, Benjamin, Vicente González-Romá, Cheri Ostroff, and Michael A. West. “Organizational Climate and Culture: Reflections on the History of the Constructs in the Journal of Applied Psychology.” Journal of Applied Psychology 102, no. 3 (2017): 468–82.
  15. Taylor, Katie. “5 Critical Steps in the Change Management Process.” Work Life by Atlassian. May 2, 2023.
  16. World Wide Web Consortium. “W3C Accessibility Maturity Model.” Last modified June 18, 2023.
  17. Zheng, Lily. DEI Deconstructed: Your No-Nonsense Guide to Doing the Work and Doing It Right. Oakland, CA: Berrett-Koehler Publishers, 2023.

Chapter 5: Community

  1. Big Door Brigade. “What is Mutual Aid?” Accessed September 15, 2023.
  2. Disability Social History Project. “The 504 Protests and the Black Panther Party.” December 19, 2021.
  3. Edwards, Ruth W., Pamela Jumper-Thurman, Barbara A. Plested, E.R. Oetting, and Louis Swanson. “The Community Readiness Model: Research to Practice.” American Journal of Community Psychology 28, no. 3 (May 2000).
  4. Hermanrud, Inge. “Sharing work practice in the distributed organization.” Journal of Cases on Information Technology 14, no. 1 (2012): 46-60.
  5. Montgomery, Nick and carla bergman. Joyful Militancy: Building Thriving Resistance in Toxic Times. AK Press, 2017.
  6. Plested, Barbara A., Pamela Jumper-Thurman, and Ruth W. Edwards. Community Readiness Manual. The National Center for Community Readiness, Colorado State University, Fort Collins, CO, 2016.
  7. robertson, darryl. “A Conversation With Prof. Alondra Nelson on the Black Panther Party’s Fight for Health Care.” April 22, 2022.
  8. Scaled Agile Framework. “Communities of Practice.” May 25, 2023.
  9. Spade, Dean. “Shit’s Totally Fucked! What Can We Do?: A Mutual Aid Explainer (on YouTube).” July 9, 2019. Video, 7:54.
  10. Spade, Dean. Mutual Aid: Building Solidarity During This Crisis (and the Next). Verso, 2020.
  11. Wenger-Trayner, Etienne, Beverly Wenger-Trayner, Phil Reid, and Claude Bruderlein. Communities of Practice Within and Across Organizations: A Guidebook (PDF). Social Learning Lab, 2023.
  12. Wenger, Etienne. Communities of Practice. Cambridge University Press, 2008.

Chapter 6: Intersectionality and disability

  1. Berne, Patty and Stacey Milbern. “My Body Doesn’t Oppress Me, Society Does (on YouTube).” Barnard Center for Research on Women. May 9, 2017. Video, 5:08.
  2. Berne, Patty. “Disability Justice - a Working Draft.” Sins Invalid. June 10, 2015.
  3. Carney, Amy. “6 Theoretical Models of Disability.” 100 Days of A11y. November 8, 2019.
  4. Crenshaw, Kimberlé. “Mapping the Margins: Intersectionality, Identity Politics, and Violence against Women of Color.” Stanford Law Review 43, no. 6 (1991): 1241–99.
  5. Disabled World. “Definitions of the Models of Disability.” September 10, 2010.
  6. GIVE Guide. “Intersectionality of Disability and Other Identities & Implicit Bias.” Accessed October 7, 2023.
  7. Lucio, Alexis. “Please Don’t Let Accessibility Become the next DEI in Tech (on YouTube).” axe-con. March 17, 2023.
  8. Magill, Anne. “This morning (4 June, 2019) I have officially waived all copyright to my Disability Pride Flag.” Last updated October 13, 2021.
  9. Mason, E.J. “Accessibility Is a Hydra (on YouTube).” CascadiaJS 2019, November 27, 2019. Video, 22:06.
    Okun, Tema. “(Divorcing) White supremacy culture.” White Supremacy Culture.
  10. Piepzna-Samarasinha, Leah Lakshmi. Care Work: Dreaming Disability Justice. Arsenal Pulp Press, 2018.
  11. Preston-Watson, Crystal. “Broke With Accessible Taste: The Economics of Accessibility (on YouTube).”Accessibility Talks. May 12, 2021. Video, 1:00:55.
  12. Rice, Mitchell F., and Audrey L. Mathews. “A New Kind of Public Service Professional Possessing Cultural Competency Awareness, Knowledge, and Skills.” In Classics of Organization Theory, ed. Jay M. Shafritz, J. Steven Ott, and Yong Suk Jang, 429-438. Boston, MA: Cengage Learning, 2016.
  13. Rynders, Dustin. “Battling Implicit Bias in the IDEA to Advocate for African American Students with Disabilities.” Touro Law Review 35, no. 1 (2019).
  14. Sarkar, Sonia. “Disability Justice—in the Workplace (and Beyond).” Non Profit News, February 28, 2023.
  15. School of Disability Studies and X University. Digital Methods for Disability Studies. Ryerson University Pressbooks, 2022.
  16. Sins Invalid. Skin, Tooth, and Bone: The Basis of Movement is Our People, A Disability Justice Primer. Berkeley, CA, 2019.
  17. Wong, Alice. “Ep 34: Intersectionality.” Disability Visibility Project. September 25, 2018. Audio, 34:19.

Chapter 7: Accessibility operations

  1. Bigelow, Stephen J., Meredith Courtemanche, and Alexander S. Gillis. “What Is DevOps? The Ultimate Guide.” Search IT Operations. Last updated February 2024.
    GitHub Resources. “What is DevOps?” Accessed June 28, 2024. https://resources.github.com/devops/.
  2. Wulff, Kristin and Finnestrand Hanne. “It is Like Taking a Ball for a Walk: On Boundary Work in Software Development.” AI & Society 37, no. 2 (June 2022): 711-724.

Chapter 8: A case study

  1. Persing, Devon. “Using Accessibility Literacy to Counter Accessibility Ignorance.” June 23, 2022.
  2. World Wide Web Consortium. “W3C Accessibility Maturity Model.” Last modified June 18, 2024.
  3. World Wide Web Consortium. “W3C Accessibility Maturity Model Spreadsheet (Excel file).” Last modified November 13, 2023.

Chapter 9: Communications and coalition

  1. Grant, Anett. “Your Guide to Communicating with Upper Management.” Fast Company. August 19, 2015.
  2. Harris, Grant T. “How to Brief a Senior Executive.” Harvard Business Review. November 10, 2020.
  3. Jiang, Zhenyu, Zongjun Wang, and Chengxiao Feng. “Choosing a Better Communication Style: Revealing the Relationship Between Communication Style and Knowledge Hiding Behaviour.” Humanities & Social Sciences Communications 10, no. 1 (September 1, 2023).
  4. Wenger, Etienne. Communities of Practice. Cambridge University Press, 2008.

Chapter 10: Service activities

  1. Bailey, Eric. “Accessibility Auditing and Ego.” February 9, 2021.
  2. Kuhlthau, Carol Collier. Seeking Meaning: A Process Approach to Library and Information Services. Libraries Unlimited, 2004.
  3. O Connor, Joshue. “Is The Accessibility Audit Dead?” In Lecture Notes in Computer Science 6179 (2010): 413–16.
  4. Williams, Michele A. “Conducting Accessibility Research in an Inaccessible Ecosystem.” Smashing Magazine. April 25, 2024.

Chapter 11: Overview of a program

  1. Meadows, Donella H. Thinking in Systems: A Primer, ed. Diana Wright. White River Junction, Vermont: Chelsea Green Publishing, 2008.
  2. University of Wisconsin-Madison Division of Extension. “Enhancing Program Performance with Logic Models.” Accessed December 30, 2023.

Chapter 12: Organizational needs

  1. Meadows, Donella H. Thinking in Systems: A Primer, ed. Diana Wright. White River Junction, Vermont: Chelsea Green Publishing, 2008.
  2. Stobierski, Tim. “The Advantages of Data-Driven Decision-Making.” Harvard Business School Online. August 26, 2019.
  3. Team Asana. “The Eisenhower Matrix: How to Prioritize Your To-Do List.” Asana. January 29th, 2024.

Chapter 13: Setting and measuring goals

  1. Beer, Stafford. Diagnosing the System for Organizations. John Wiley & Sons, 1988.
  2. Meadows, Donella H. Thinking in Systems: A Primer, ed. Diana Wright. White River Junction, Vermont: Chelsea Green Publishing, 2008.
  3. Taylor, Katie. “OKRs vs KPIs.” Work Life by Atlassian, June 7, 2022.